200 Commerce Street | Williston, VT 05495
We are ready to give you the best veterinary care when you need it most. Our facility is designed for both emergency and specialty care and has the life-saving equipment and supplies needed to handle all types of pet emergencies. A doctor is on site 24 hours daily to provide critical care with our ECG, FAST Scan ultrasound, digital x-ray unit, blood pressure monitors, ventilator, oxygen therapy, complete in-house laboratory, transfusion therapy, ICU, and a dedicated emergency nursing staff.
When to Call
If you are concerned or unsure if your pet needs emergency care, please call us at (802) 863-2387. Our experienced staff will guide you in deciding whether to bring your pet in immediately for emergency care or wait until your family veterinarian is available.
Seek emergency care immediately in these situations:
- Unconsciousness, collapse or extreme lethargy
- Suspected ingestion of a foreign body, harmful chemicals, human medications, or toxic plants
- Trouble breathing
- Trauma from fall or hit by moving vehicle
- Extreme pain causing whining or shaking
- Swollen and tense abdomen
- Straining to urinate
- Disorientation or seizures
- Uncontrolled or prolonged vomiting and/or diarrhea
- Prolonged straining without delivery of puppies or kittens
What to expect
Sometimes our ER is very busy and there may be a wait. If your pet’s condition is critical a doctor will do an exam immediately and appropriate treatments/diagnostics will be recommended. Stable patients will be seen in order of arrival. If your pet needs hospitalization, your pet will never be unattended and our staff will keep you involved during the treatment process.
Once your pet has been examined by the veterinarian a treatment plan will be made and a technician will go through it with you. The exam fee with an emergency veterinarian is $108. A deposit of 50% of the treatment plan amount may be required. Payment options include Visa, MasterCard, American Express, Discover, CareCredit™, cash and check. All services must be paid for at discharge, as we do not offer billing.
Pets may require round-the-clock or overnight care. Your pet will be continuously monitored by our overnight team consisting of one doctor and two technicians who will perform any necessary treatments and diagnostics. A doctor or technician will call you if there is any change in your pet’s condition and we welcome you to call for an update at any time.
Diagnostic laboratory tests can be run at any time. Blood tests are used to look for signs of infection, evaluate organ function, and detect effects of some toxins. Our efficient laboratory machines check blood cell counts, metabolic profiles, clotting times and aid in the diagnosis of diseases and ailments including: feline leukemia, feline heartworm, feline immunodeficiency virus, canine heartworm, Lyme Disease, ehrlichiosis, anaplasmosis, giardiasis, feline hyperthyroidism, canine pancreatitis, canine Addison’s and Cushing’s Disease, as well as portosystemic liver shunts. We can also evaluate urine, fecal and other samples to look for infection, cancer and evaluate organ function.
Our digital radiography system makes x-ray images immediately available, reducing the need for sedation in most patients. The images help our doctors look for broken bones, evaluate organs like the heart and lungs, and see if your pet’s eaten something they should not have. In some instances it may be necessary for a radiologist to review the images and consult with the veterinarian on your pets x-rays. Board certified radiologists are available 24/7.
Our emergency doctors are able to identify fluid in body compartments or look for large tumors using ultrasound equipment. Complete ultrasounds are available Monday–Friday with the Internal Medicine Department.
Our doctors in the ER perform only surgeries that need to be done on an emergency basis. These include wound repair, GDV (bloat), intestinal foreign body removal, c-sections and several other abdominal surgeries.
This is a minimally invasive procedure using a tiny video camera attached to the end of a flexible or rigid tube. This special procedure allows direct examination of inside surfaces of hollow organs from which foreign bodies can be found and extracted. Biopsy samples of tumors and other lesions can also be easily collected.
Dr. Bryan Harnett and Dr. Amy Cordner our staff internists, may be called in on an emergency basis to perform this procedure.
If you suspect your pet has ingested a chemical or other potentially harmful substance it is important that you contact a veterinarian immediately. Depending on the toxin, amount ingested, and the time frame involved, the staff will recommend an appropriate treatment plan for your pet. Treatment may include inducing vomiting, decontamination, performing blood work, and administering intravenous fluids. You may be asked to bring the container for toxin identification. A prompt phone call to a veterinarian is always the best and safest policy to follow.
If your pet is having difficulty breathing seek medical treatment immediately. Breathing issues often escalate quickly so it is best not to wait. Our oxygen cage uses advanced technology to provide the proper level of oxygen, temperature & humidity for your pet while it is being stabilized.
Blood transfusions are used to treat a variety of emergency conditions. We stock a number of units of packed red blood cells for both dogs and cats as well as both frozen plasma and fresh frozen plasma units for these species. This ensures that whenever a patient comes into the clinic that needs one of these blood products we have it available for their use. Pets may need transfusions if they suffered a trauma with significant blood loss, such as being hit by a car, or if they have an auto-immune disease where the body destroys its own red blood cells, as with Immune-Mediated Hemolytic Anemia (IMHA) patients. Pets may need plasma if they have an illness or condition that affects their ability to clot or causes them to lose significant amounts of protein from their blood. Examples of conditions that may necessitate a plasma transfusion are parvovirus, heat stroke, or rodenticide ingestion. Pets receiving blood product transfusions receive the highest level of monitoring and care. They are blood-typed prior to their transfusions and are closely observed for any possible reactions.
Blood pressure monitoring
Patients may need to have their blood pressure monitored for a variety of reasons. Some patients may have underlying disease processes, such as hyperthyroidism or cardiomyopathy, which predispose them to blood pressure abnormalities. Certain human medications, when ingested by pets, can also negatively affect their blood pressure. All patients undergoing surgical procedures have their blood pressure monitored closely while under anesthesia. We have two systems to measure your pet’s blood pressure: Oscillometric and Doppler. The Oscillometric system gathers computer generated readings, while the Doppler system uses an ultrasound crystal probe to detect blood pressure by the sound frequency changes heard. Our technical staff is skilled in both techniques and are able to provide doctors with timely updates on a patient’s blood pressure changes.