FAQs

There is no question too big or too small for our veterinary team. Below are some answers to our most common questions.

FAQs for Our Veterinary Services

Welcome to Burlington Emergency and Veterinary Specialists FAQ page! Here, you’ll find answers to commonly asked questions to help you navigate your pet’s care in emergency situations.

General Questions

What constitutes a pet emergency?

A pet emergency includes, but is not limited to:

  • Difficulty breathing
  • Unresponsiveness or unconsciousness
  • Severe bleeding or wounds
  • Signs of poisoning (e.g., ingestion of toxins, vomiting, tremors)
  • Difficulty urinating or defecating
  • Seizures
  • Swelling, pain, or limping
  • Abnormal gum color (pale, blue, or yellow)

If you’re unsure, it’s always better to call us or bring your pet in for an evaluation by our staff.

Do I need an appointment to have my pet seen in the Emergency Department?

No appointment is necessary. We operate on a first-come, first-served basis, but life-threatening emergencies are prioritized. If you are thinking of coming in with your pet, please call us at (802) 863-2387. This will allow us to prepare for your visit and give your pet appropriate care as soon as you arrive.

What should I bring for my pet's emergency visit?
  • A leash or carrier to ensure your pet’s safety
  • Often times a video of how the pet is acting or photo of what they are passing ie, vomit or diarrhea is very helpful.
  • Medical records if available (vaccination history, medications, prior diagnoses)
  • Any relevant information about the emergency (e.g., what your pet ingested, timelines, symptoms)
  • Packaging if available of what a pet ingested
How long will my visit take?
The length of your visit depends on the severity of your pet’s condition and the number of emergencies we are managing. We’ll keep you informed throughout the process.
Can I stay with my pet during treatment?
While we understand your concern, certain procedures require a sterile environment or focused attention from our team. We’ll ensure you’re updated regularly and will reunite you with your pet as soon as possible.

Financial Questions

How much will my visit cost?
  • Costs depend on the diagnostics and treatments required. After your pet has been evaluated by a doctor, our team will provide an initial estimate and discuss options with you.
  • Credit card transactions will require a 3% processing fee.
Do you offer payment plans?

We accept various payment options, including credit cards and third-party financing plans like CareCredit. Call us for more details.

Other Services

Do you provide overnight monitoring?
Yes, our team provides round-the-clock monitoring for pets needing extended care.
Can you handle exotic pets or wildlife?
Our staff is trained to handle various species, including dogs, cats, and certain exotic pets. Please call ahead for specific guidance.

Deposits for Appointments and Surgeries/Payment Options

Why do I have to pay a deposit?
Deposits are required to secure your appointment or surgery. For scheduling a procedure or surgery, a $250 deposit is needed.

On the day of the procedure a 50% deposit is taken.

Consults require a $100 deposit which is refundable if the appointment is canceled at least 24 hours prior.

Why wasn’t I informed about the deposit?
Referring veterinarians may not be aware of our policies. Our staff will explain all deposit requirements during scheduling.

Toxicity Cases and ASPCA Poison Control

Why are we referred to ASPCA Poison Control?

ASPCA Poison Control ($95 fee) provides expert toxicology guidance.
They:

  • Evaluate your pet’s stability
  • Offer treatment plans over the phone
  • Work with our ER doctors and offer continued consultations for duration of your pet’s stay. Since we do not have in-house toxicologists, ASPCA’s expertise is invaluable and can sometimes save you hospitalization or even a trip to the clinic.

Advanced Diagnostics

Can you accommodate advanced diagnostics through the ER?
While we strive to offer advanced diagnostics, availability depends on several factors, including patient status and specialist availability.

Wellness Care

Do you offer wellness care?
No, we focus on emergency and specialty care and do not provide routine wellness services.

Ophthalmology Questions

Are there ocular emergencies?
Yes, there are several different reasons we may wish to see your pet on an emergency basis for an ocular exam. Our technical staff can help to determine if your pet is okay to wait for a consultation or if they are having an emergent ocular issue.
What does an ophthalmology exam consist of and why do you repeat testing?

Our ophthalmic exam consists of a technician taking a thorough history and performing preliminary testing such as: vision responses (menace, pupillary light responses, dazzle), intraocular pressure, and Schirmer tear testing. These tests are all included in our consultation. Even if your primary veterinarian has performed these tests, we will repeat them to create a baseline of data. After preliminaries and a history are taken the doctor will perform a complete ophthalmic using a slit lamp and indirect headset to assess the internal and external components of both eyes, if applicable. After the exam is complete, the doctor will discuss a treatment plan and go over any testing that may be recommended.

Should I give medications prior to my first ophthalmology appointment?
Yes, please give any medications that were prescribed by your primary veterinarian on schedule prior to coming in for an ophthalmology consultation unless specifically directed otherwise.

Payment Options

Do you offer payment plans?
We do not offer in-house payment plans but partner with:

  • Scratchpay: Apply for one-time loans.
  • CareCredit: Apply for a line of credit. Both options provide immediate approval notifications.

Same-Day Procedures for New Patients

Can my pet have a procedure the same day as their specialty consultation?

Same day procedures are not guaranteed but our team will do their best to accommodate every pet’s specific needs.

Exotic Pets

Do you treat exotic pets?
Our Exotics department has been discontinued. For alternative providers, our staff can help direct you to a suitable clinic.

The ER Process

What can I expect during an ER visit?
  • Upon arrival, your pet will be triaged to assess urgency.
  • Critical patients are prioritized; wait times for stable pets may vary
  • The ER Exam fee is expected at time of presentation and full payment is expected at end of visit or at discharge.
What happens in the treatment area?
Your pet receives care from trained technicians and veterinarians.

Triage and Wait Times

Why do I have to wait?
Triage ensures critical pets are treated first. We appreciate your patience as we prioritize critical cases.