Satisfaction Survey

How are we doing?

Client Experience Survey

How are we doing? Please take a moment to rate your experience at BEVS.

Prior to arrival

You came to BEVS because:
 Your veterinarian recommended BEVS for emergencies. You have been to BEVS before on emergency or to see a specialist. Your veterinarian recommended a BEVS’ specialist. You had a pet emergency and we were available.

Customer Service Representatives (Receptionists)

You called:
 To make an appointment with a specialist. Because you had a pet emergency. You knew where BEVS was located and just came right in.

The person on the phone was:
 Outstanding Good Adequate Needs Improvement Poor

You were greeted in a friendly manner:
 Definitely Yes Mostly Yes Mostly No Definitely No

Technician(s):

Treated you with courtesy and respect:
 Always Usually Sometimes Never

Listened carefully to you:
 Always Usually Sometimes Never

Explained things in a way you could understand:
 Always Usually Sometimes Never

Cared about your pet’s health and well-being:
 Always Usually Sometimes Never

The technician was:
 Attentive Distracted Concerned Rushed Friendly Inconsiderate

Veterinarian/s:

Consultation (if appointment) was on-time and efficient:
 Always Usually Sometimes Never

Treated you with courtesy and respect:
 Always Usually Sometimes Never

Listened carefully to you:
 Always Usually Sometimes Never

Spent enough time with you:
 Always Usually Sometimes Never

Explained things in a way you could understand:
 Always Usually Sometimes Never

Cared about your pet’s health and well-being:
 Always Usually Sometimes Never

The doctor was:
 Attentive Distracted Concerned Rushed Friendly Inconsiderate

Treatment Plan Communication:

Reasoning behind diagnostics and treatments were explained:
 Definitely Yes Mostly Yes Mostly No Definitely No N/A

You felt involved in treatment decisions:
 Definitely Yes Mostly Yes Mostly No Definitely No N/A

Cost of care was reviewed:
 Definitely Yes Mostly Yes Mostly No Definitely No N/A

Discharge Process:

You received written instructions regarding symptoms or health problems to monitor after leaving the hospital:
 Definitely Yes Mostly Yes Mostly No Definitely No N/A

Technician or Veterinarian reviewed discharge instructions:
 Definitely Yes Mostly Yes Mostly No Definitely No N/A

Your pet was discharged in a timely manner:
 Definitely Yes Mostly Yes Mostly No Definitely No N/A

Hospital and Equipment:

The lobby, restroom and exam room were clean and comfortable:
 Definitely Yes Mostly Yes Mostly No Definitely No N/A

The area where your pet was hospitalized was clean:
 Definitely Yes Mostly Yes Mostly No Definitely No N/A

The hospital seemed to be “state of the art”:
 Definitely Yes Mostly Yes Mostly No Definitely No N/A

Day, time and veterinarian(s):

When did you visit BEVS?
 Mon Tues Wed Th Fri Sat Sun
 Day Night

Veterinarian(s)/Department with whom you consulted (check all involved):
 Bryan Harnett, DVM, Diplomate ACVIM (Internal Medicine) Tom Hecimovich, DVM (Emergency) Jodi Halpin, DVM (Emergency) Asya Zolotusky, VMD (Emergency) Amanda Rutter, DVM (Emergency)

Rate your overall experience on a scale of 0-10, 0 being worst and 10 being best:

Would you recommend BEVS to family and friends:
 Yes No

Please share any additional comments:

Would you like someone to contact you regarding your responses to the survey?

Name:

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